Digital & Customer Success Specialist

Job Title: Digital & Customer Success Specialist

Job Category: Account Management Customer Experience (CX) Customer Success Digital Sales

Job Type: Full Time

Job Location: Abuja

Location: Abuja (Onsite)
Reporting to: Sales Manager / Commercial Lead
Remuneration: 400k Net
About the Role
We are looking for a Digital & Customer Success Specialist to drive the growth, adoption, and commercial success of our digital solutions, including the organizations cloud platform.
This role sits at the intersection of sales support, customer success, and digital adoption. You will work closely with sales teams and customers to ensure successful onboarding, high platform usage, and long-term customer value—directly contributing to revenue growth and retention.

What You’ll Do

Support sales teams during pre-sales and post-sales with digital product expertise and consultative support
Drive revenue growth and profitability across digital products and services
Lead customer onboarding, implementation, and training to ensure strong adoption and engagement
Deliver customer education through workshops, webinars, and training sessions
Increase active users, platform usage, and customer retention
Develop customer success stories and best-practice use cases
Support digital product launches and go-to-market initiatives
Track pipeline, forecasts, and commercial performance
Monitor market and competitor activity and provide insights to stakeholders

What We’re Looking For
Experience & Background

Bachelor’s degree in STEM, Economics, or a related field
Experience in digital sales support, customer success, consultancy, training, or business development
Exposure to software platforms, digital products, or service-based environments

Skills & Competencies

Consultative selling and customer engagement skills
Strong presentation, training, and facilitation ability
Customer-centric, commercially aware, and results-driven
Proactive, organized, and able to work cross-functionally

How Success Is Measured

Revenue and profitability from digital products and services
Growth in active platform users and customer adoption
Customer retention and successful onboarding delivery
Timely execution of training, launches, and commercial initiatives

Why Join Us
Interested Candidates Should share their CV’s to info@elitetalentplacements.com using “Digital & Customer Success Specialist” as the subject matte

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